FAQ
Preorders
Do I pay for pre-orders when I check out?
All orders (pre-orders or in-stock items) are paid for when the order is placed. Previously, you were charged a pre-authorization then your card was charged before the pre-order shipped but moving forward any orders will be paid when you check out. This is to avoid payment issues.
When will my pre-order ship?
Pre-orders typically will ship on or around the date listed on the product page. You can also check estimated ship date in the email you received when initially placing the order. Sometimes, there may be slight delays due to vinyl manufacturing, a late shipment to our warehouse, or other factors. We do our best to keep our customers informed of any delays so please check your email as you may have received a notification with an updated estimated ship date.
Shipping
How much does shipping cost?
The cost of shipping can vary greatly depending on the particular items you'd like to purchase, the location where you'd like your order shipped, and the type of shipping service that your prefer. You can get a quick shipping & handling estimate by putting the items in your cart, then supplying some address information on the View Cart page. We'll show you a number of options. During the actual checkout process, you can choose exactly which shipping method works best for you.
Do you ship to my country?
While we try to offer shipping to as many countries as possible, we simply cannot ship to every part of the world. The reasons range from import restrictions or high duties & taxes to excessive fraud or lost packages. The list of countries that we accept orders from can change a few times a year, so you may want to check back from time to time. The quickest way to determine if we can ship to your country is to put an item in your cart and visit the View Cart page. Check the list of countries in the "Calculate Shipping" section on that page.
If your country is not a selectable option, you can look into freight forwarding to consolidate shipments outside of of US.
Can I update my shipping address?
If your order has not shipped out yet we can update your shipping address. Please contact customer service HERE with your order number and the new address. Once we have updated it we will confirm that that the address has been updated. If your order has already been shipped out we may be able to do a delivery intercept on one of our expedited shipping options. If we are able to do the delivery intercept, you will incur an intercept fee. Standard shipping does not allow for delivery intercept.
How can I cancel my order?
If your order hasn't shipped yet, you can email orders (at) indiemerchstore.com and we will do our best to cancel the order before it leaves our facility. Please note that sometimes it is too far along in the process to cancel.
Returns
What is your return policy?
All returns and exchanges must be made within 14 days after your item is received. You need to email us HERE (include your order number and in the subject please type "Return") for authorization before you send anything back.
If you ordered clothing and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.
Click HERE to view full FAQ page on IndieMerchStore